Refund & Return Policy
🔁 Refund & Return Policy
We strive to ensure customer satisfaction. Please read our refund and return policy carefully before placing an order.
📦 Returns
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Returns are accepted within 7 days of delivery.
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Items must be unused, unworn, and in original condition, with the original box and tags.
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Products showing signs of use, damage, or wear will not be accepted.
👟 Size Issues & Exchanges
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Customers are responsible for selecting the correct size before ordering.
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Size exchanges are allowed within 7 days, subject to stock availability.
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Exchange shipping charges may apply.
💳 Online Payments (Card / Bank / Wallet)
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If you paid via online payment, approved refunds will be issued to the same payment method.
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Refunds are processed within 5–7 business days after the returned item passes inspection.
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Shipping charges are non-refundable.
💵 Cash on Delivery (COD) – Pakistan Only
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COD orders are not eligible for cash refunds.
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For approved COD returns, customers will receive:
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Store credit, or
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Product exchange (size or article)
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Store credit can be used on future purchases and does not expire.
❌ Non-Returnable Items
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Sale or clearance items
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Items damaged due to customer misuse
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Products without original packaging
🚚 Return Shipping
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Customers are responsible for return shipping costs.
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If the item received is damaged, defective, or incorrect, we will cover the return shipping cost.
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We recommend using a trackable courier service.
⚠️ Damaged or Incorrect Orders
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos and your order number for quick resolution.
📞 Contact Us
For return, refund, or exchange requests, contact us at:
📧 Email: captainerwin987@gmail.com
m📱 Phone / WhatsApp: +92 3296797901
🛑 Important Notes
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Returns without prior approval will not be accepted.
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We reserve the right to refuse returns that do not meet our policy conditions.
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This policy applies to Pakistan orders only.