Exchange Policy
🔄 Exchange Policy
We want you to be satisfied with your purchase. If you need to exchange an item, please review our exchange policy below.
👟 Eligibility for Exchange
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Exchanges are accepted within 7 days of delivery.
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Items must be unused, unworn, and in original condition, with original box and tags.
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Items showing signs of wear, damage, or misuse are not eligible for exchange.
📏 Size Exchanges
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Size exchanges are allowed once per order, subject to stock availability.
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Customers are responsible for selecting the correct size before placing an order.
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If the requested size is unavailable, you may choose:
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Another product, or
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Store credit (for COD orders)
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💳 Online Payment Orders
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For online paid orders, exchanges are allowed for:
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Size issues
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Defective or incorrect items
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Any price difference must be paid or refunded accordingly.
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Shipping charges are non-refundable.
💵 Cash on Delivery (COD) – Pakistan Only
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COD orders are eligible for exchange only.
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No cash refunds are provided for COD orders.
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If an exchange is not possible, store credit will be issued.
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Store credit can be used on future purchases and does not expire.
🚚 Exchange Shipping
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Customers are responsible for exchange shipping charges.
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If the item received is damaged, defective, or incorrect, we will cover the shipping cost.
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Please use a trackable courier service when returning items.
❌ Non-Exchangeable Items
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Sale or clearance items
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Items damaged due to customer misuse
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Products without original packaging
⚠️ Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with clear photos and your order number.
📞 Contact Us
To request an exchange, contact us at:
📧 Email: captainerwin987@gmail.com
📱 Phone / WhatsApp: +92 3296797901
🛑 Important Notes
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Exchanges without prior approval will not be accepted.
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We reserve the right to reject exchange requests that do not meet policy conditions.
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This policy applies to Pakistan orders only.